This privacy policy explains how Focus Frame processes personal data when you contact us, request event photography, or use the website. It also explains the limited cookie use on the site and the choices available to you.
We may process your name, email address, phone number if you provide it, inquiry message, shoot requirements, and preferred date and session details. We also process limited technical data such as server request metadata and browser or device information when you use the website.
We receive personal data when you contact us through the website, by email, by phone, or through a planning call. We also receive technical data automatically from your browser and device when the site is visited.
The cookies used on this site are limited to essential cookies for basic operation and cookies that remember privacy preferences. We do not confirm the use of analytics or marketing cookies in this policy.
We use only essential cookies needed for site operation and cookies that store privacy preferences. You can block or delete cookies through your browser settings, but some site functions may not work as intended if essential cookies are disabled.
We use personal data to answer inquiries, review event details, prepare quotes, confirm bookings, manage access and planning, deliver the requested photography service, provide private gallery access, maintain website security, and handle technical administration. We may also use data to meet legal, accounting, or recordkeeping obligations.
Where we use external partners for hosting, communication tools, or technical support, they receive only the information needed to perform their role. We do not confirm broader sharing for advertising or analytics purposes in this policy.
We may share personal data with service providers who help us operate the website, manage communications, support technical delivery, or maintain security. We may also disclose information when required by law, to respond to a lawful request, or to protect our rights, users, or systems.
You may have rights to know what data we hold, ask for corrections, request deletion in some cases, object to certain processing, and receive a copy of your data where applicable. We review each request against our legal and operational obligations before responding.
To exercise your rights, send a clear request using one of the contact methods listed in this policy and describe the data or action you are asking for. We may need to confirm your identity before acting on the request. If a request is complex or repetitive, we may need additional time within the limits allowed by law.
Inquiry records are kept for the time needed to respond and manage the booking process. Contract, billing, and service records are retained for the period required by law or for legitimate business administration. Technical logs are kept for a limited period for security and troubleshooting, then deleted or anonymized.
If we make material changes, we will update the policy on the website and use reasonable means to draw attention to the update when appropriate. The version in force is the one published at the time you use the site.
Under the GDPR, personal data must be processed lawfully, fairly, and for specific purposes. We limit collection to what is needed for inquiry handling, booking administration, website security, and technical delivery, and we keep data only for as long as it is needed for those purposes or for legal obligations.
Where the GDPR applies, you may ask for access, correction, deletion, restriction, objection, or portability of your personal data. You may also withdraw consent where processing relies on consent. Some requests may be limited when we must keep information for legal, security, or contractual reasons.
